Ticket Return / Refund / Exchange / Transfer Policies
General Refund Policy
Tickets purchased for TAP events are eligible for a full refund of the ticket price, minus the non-refundable transaction fee, provided the request is submitted within the specified timeframe.
Refund Window and Deadline:
Tickets are fully refundable for any reason up to the Wednesday @ 5pm the week before the event date.
Crucial Deadline for Refund Eligibility:
To be eligible for a refund, TAP must be notified of the cancellation request no later than Thanksgiving at 5:00 PM PST. Refund requests received after this deadline will not be honored.
item | Deadline | Condition |
|---|---|---|
Refund Eligibility | One week before event | Full Refund (minus transaction fee) |
Final Deadline | Thanksgiving @ 5:00 PM PST / 1 Week Before TAP Starts | Must email [email protected] |
Transaction Fee | Non-refundable | Applied to all ticket purchases |
Ticket Exchange Policy
TAP does not offer direct ticket exchanges. If you wish to change your ticket, you must follow the refund process and then purchase a new ticket, subject to availability.
Ticket Transfer Policy (Non-Transferability)
TAP Tickets are STRICTLY NON-TRANSFERABLE.
The individual whose name is on the ticket purchase record must be the individual attending the event.
- Do not purchase tickets from unauthorized third parties. This includes, but is not limited to, other humans, droids, bots, or overseas princes.
- Tickets obtained from unauthorized sources are likely either fake or being sold by an individual who has not read and adhered to this policy.
- TAP will not honor or provide entry for tickets that have been transferred, resold, or otherwise acquired outside of the official TAP ticketing platform.
Rollover Policy (Non-Applicability)
Tickets cannot be rolled over to following years.
Each TAP event is treated as a separate, distinct occurrence. We implement this policy every year to ensure a fresh start and equal access for everyone to have a chance at securing a ticket. If you cannot attend this year’s event, you must request a refund (if within the eligible window) and purchase a new ticket when sales open for the subsequent year.